Terms and Conditions
1. Acceptance of Terms
By accessing and using the Therapy with Lana website (“Site”) and our services, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy.
2. Services
We offer individual and group psychotherapy, online programs, courses, teachings, and classes. Our services are available worldwide, subject to applicable laws and regulations.
3. User Responsibilities
Users agree to:
• Provide accurate and complete information when registering or purchasing our services.
• Maintain the confidentiality of their account information.
• Use our services for lawful purposes only.
4. Service Description & Global Disclaimer
By booking a session or purchasing services with Therapy with Lana, you acknowledge and agree to the following:
Non-Clinical Services
While Lana Kunštek is a licensed psychotherapist, the services provided through this platform are expressly non-clinical. These sessions focus on coaching, mentoring, and body-oriented facilitation for personal growth, self-awareness, and skill development.
Services are not intended to diagnose, treat, or cure mental health conditions and do not constitute medical advice, clinical psychotherapy, or crisis intervention.
Not a Substitute for Clinical Care:
If you require diagnosis, treatment, or clinical mental health support, you must consult a licensed healthcare provider in your jurisdiction.
Client Responsibility:
You are solely responsible for decisions, actions, or outcomes resulting from our sessions. Therapy with Lana assumes no liability for indirect, incidental, or consequential damages arising from your use of these services.
Jurisdictional Compliance:
This disclaimer applies to clients in jurisdictions where Lana Kunštek is not licensed to practice psychotherapy. Laws regulating psychotherapy, coaching, and telehealth vary by country/region, and it is your responsibility to confirm that these services comply with local regulations.
Booking Confirmation:
- By completing a booking or purchase, you confirm:
- You have read and fully understand this disclaimer.
- You voluntarily assume all risks associated with participating in these services.
5. Payment and Refunds
• Payment: Payments for services are processed through third-party payment processors (e.g., Stripe, ThriveCart). By providing your payment information, you authorize us to charge the applicable fees.
• Refunds: Refunds for online programs or services that involve physical movement or therapeutic elements may only be granted in exceptional cases at our discretion, and any refund request must be made within a reasonable time frame after purchase. Refunds are considered under unexpected circumstances and are subject to our discretion. For online programs involving movement and therapeutic approaches, a disclaimer is provided, and users participate at their own risk. Digital content accessible immediately upon purchase is exempt from the 14-day withdrawal right under EU law. Refunds are discretionary beyond this.
6. Cancellation Policy
We have a 24-hour cancellation policy. Cancellations made less than 24 hours before a scheduled session may be subject to a cancellation fee.
7. Confidentiality
We are committed to maintaining the confidentiality of your information. However, confidentiality may be breached if required by law or if there is a risk of harm to yourself or others.
8. Intellectual Property
All content on our Site, including text, graphics, logos, images, online courses, and materials, is our property or the property of our content suppliers and is protected by intellectual property laws. Unauthorized use of our content is prohibited. Online courses and materials may not be copied, resold, shared, or redistributed without our express written consent, including sharing on social media or for commercial purposes.
9. Disclaimers
• No Warranty: Our services are provided “as is” without any warranties, express or implied.
• Limitation of Liability: To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
10. Termination of Services
We reserve the right to refuse or terminate access to our services for reasons including, but not limited to, non-compliance with our Terms and Conditions, abusive behavior, or any other activity that may harm the reputation or functionality of our services.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law principles. Any disputes arising from or in connection with these Terms and Conditions will be resolved under the jurisdiction of Denmark. We encourage resolving disputes amicably, but if needed, disputes may be settled through mediation or arbitration in Denmark.
12. Changes to Terms
We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the new Terms and Conditions on our website.
13. Additional Legal Considerations
• Emergency Procedures: Our services are not designed for crisis intervention or emergency situations. If you are in an emergency, please immediately contact your local emergency services. We are not liable for indirect damages arising from service use.
• Jurisdictional Responsibilities: It is your responsibility to ensure that you comply with the laws and regulations of your local jurisdiction regarding telehealth, coaching, or personal development services. We do not guarantee that our services meet the legal requirements of your location. Users are responsible for verifying the legality of these services in their jurisdiction.
• Periodic Legal Review: These Terms and Conditions may be updated periodically to maintain compliance with applicable laws and regulations. Your continued use of our services constitutes your acceptance of any modifications.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
• Email: lana.kunstek7@gmail.com